Have you left the park and have questions about ride photos?

On this page, we’ve listed some of the most common questions and answers. If you can’t find what you’re looking for, you’re of course welcome to contact us for support!

I bought a digital photo – but the watermark is still there?

• If you're experiencing technical issues accessing digital content you've paid for, try refreshing the page – sometimes it takes a few seconds for the purchase to be registered.

• If it still doesn’t work and the watermark remains even though you’ve paid for the digital image or video, please contact us and we’ll be happy to assist!

How do I download a photo or video that I’ve purchased?

• Go to your photo album. Under “Purchased media” you'll see everything you've bought.

• At the bottom of the page, you’ll find the “Download all media" button – tap it to download all your purchased media at once.

• You can also tap an individual item and download it directly to your phone or computer.